Refund policy
Introduction
At King's World, we take pride in the quality of our unique range of clothing and accessories. Our goal is to ensure that every customer is completely satisfied with their purchase. This returns policy outlines the conditions under which returns will be accepted.
Returns Condition
No Returns or Exchanges:
- We do not accept returns or exchanges unless the item you purchased is defective or if there was an error on our end. If you receive a defective item, please contact us at kingsworldmerchshop@gmail.com with details of the product and the defect.
Process for Handling Defective Items
If you encounter a product that is defective due to our oversight or if there's an issue originating from our end, please follow these steps:
- Contact Us: Reach out to our customer support team within 7 days of receiving your item at kingsworldmerchshop@gmail.com. Include a detailed description of the defect and attach clear photos or videos as proof.
- Return Authorization: Once your claim is reviewed and approved, we will provide you with a return authorization and detailed instructions on how to return your item.
- Shipping the Item Back: You will be responsible for paying for your own shipping costs for returning the defective item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Inspection: Upon receipt of the returned item, we will inspect it and notify you of the status of your refund or exchange.
- Refund or Exchange: If approved, then your refund will be processed, or an exchange will be initiated.
Contact Us
If you have any questions about our returns policy, please contact us at:
Thank you for shopping with King's World. We appreciate your understanding and look forward to serving you!